What we ask for, why, and how to take it back

An assessment is only as honest as the data under it. So we ask for real things: your bill, your address and two years of your meter readings. Here is every one of them, in the order Kilowhiz asks, and the one-tap way to end each.

Your email

To sign in. We email you a 6-digit code and a sign-in link, so there is no password. Your assessment is sent there too.

A photo of your bill, or your address

From a bill we read your meter number, your provider, your plan and when your contract ends. From an address alone we find your meter in the state's public list of electric meters. Either way the goal is the same: the right utility and the right meter — never a guess from your ZIP code, which can straddle two utilities.

Read-only access to your meter readings

Smart Meter Texas (SMT) is the state-run system that stores your meter's readings. With your consent (a checkbox we record), we ask SMT for read-only access to your usage history. SMT then emails you; nothing happens until you tap Confirm.

You don't need an SMT account, and we never touch your utility login. If you ignore the request, it expires on its own after 5 weekdays. Access lasts 12 months at most, and you can end it any time with one tap in your account.

What we receive: 15-minute, daily and monthly meter readings, up to 24 months back, plus the meter number and your utility.
What we never receive: your utility login, billing or payment details, anything from your provider's account.
When you end access, we stop retrieving immediately. We do not use the 45 days of extra retrieval SMT's rules allow.

A few answers about your home

Only where the data can't tell us: electric or gas heating, a pool, an EV. We work out what we can from your usage first, and ask you to confirm only the guesses we aren't sure of.

What we never touch

Your Social Security number, date of birth, and payment details. When you enroll in a plan, you enter those on the provider's own site. The final click is always yours, and none of it passes through us.We ask for a card only to pay for our own unlock ($5) or a Whiz+ year. It goes straight to Stripe, our payment processor, on a page Stripe hosts. We keep the receipt, never the card.

Taking it back

Meter access: tap Revoke access on your account page and the SMT agreement ends immediately. You can also end it yourself at smartmetertexas.com.
Documents: delete any uploaded bill, Electricity Facts Label (EFL) or renewal offer from the Documents tab.
Everything: delete your account from the Account tab (“Delete my account”). We then delete your documents, your meter readings, the monthly usage printed on your bills and your chat history. We keep only a short record of what you agreed to and when, for two years, as the Commission's broker rules require. If a meter connection is live, we end it at SMT first, and the account goes once SMT confirms that.

The full policy, including who processes data on our behalf and your rights under Texas law, is at our privacy policy.